Fulfillment,
Shipping & Returns

All online payments on this website are collected and processed by High End Machinery Parts LLC, a company registered in the State of Florida, USA. High End Machinery Parts LLC is the merchant of record on file with Stripe, Inc. for all transactions made through this website.

By completing a purchase, you acknowledge that your payment is processed by High End Machinery Parts LLC on behalf of the High End Machinery Parts supply operation in Trinidad and Tobago, which is responsible for fulfilling and delivering your order.

Orders placed through this website are processed Monday to Friday, 8:00 AM – 5:00 PM (AST) and Saturday, 8:00 AM – 1:00 PM (AST). Orders placed outside of business hours are queued and processed on the next business day.

You will receive an order confirmation email once payment is accepted. This confirmation acknowledges receipt of your order and does not constitute a guarantee of immediate shipment — particularly for parts that require sourcing or importation.

We reserve the right to cancel or refuse any order at our discretion. In the event of cancellation due to stock unavailability or a pricing error, a full refund will be issued to the original payment method within 5–10 business days.

We dispatch orders from our distribution point in Santa Flora, Trinidad and Tobago. Delivery is available nationwide across Trinidad and Tobago via courier or our own delivery arrangements.

Estimated delivery timeframes once dispatched: • Greater Santa Flora / South Trinidad: 1–2 business days • Central Trinidad: 2–3 business days • North Trinidad (Port of Spain and environs): 2–4 business days • Tobago: 3–5 business days

These are estimates only. We are not responsible for delays caused by courier services, traffic, natural events, or other circumstances outside our control.

You are responsible for providing an accurate delivery address. Re-delivery charges may apply if an initial delivery attempt fails due to incorrect address or customer unavailability.

For parts not currently in stock, we offer a sourcing and importation service through our US procurement entity, High End Machinery Parts LLC (Florida, USA). Sourced parts are purchased from US and international suppliers and imported into Trinidad.

Sourcing timelines are estimates and depend on supplier availability, shipping schedules, and customs clearance. Typical timelines range from 7–21 business days from order confirmation.

All sourced parts are treated as special orders. Full payment is required before sourcing begins. Once a special order has been placed with the supplier, it cannot be cancelled. Returns on special-order parts are only accepted if we have supplied the wrong part due to our error.

Shipping costs, if applicable, are calculated and displayed at checkout prior to payment. Shipping charges depend on order size, weight, and delivery location within Trinidad and Tobago.

For bulk or wholesale orders, delivery arrangements and associated costs are agreed separately with your dedicated sales representative.

You are responsible for inspecting your order upon receipt. Any damage, shortage, or discrepancy must be reported to us within 48 hours of delivery by phone at (868) 463-4448 / (868) 391-4160 or by email at info@highendmachineryparts.com.

Failure to report within this window may affect your ability to claim a replacement or refund.

We accept returns and exchanges within 14 days of receipt, subject to the following conditions: • The part is unused and uninstalled • The part is in its original packaging • Proof of purchase (order confirmation or receipt) is provided • A return authorization has been issued by our team before sending goods back

Parts that have been installed, modified, used, or damaged after receipt are not eligible for return.

Special-order and sourced parts are non-returnable unless we supplied the incorrect part due to our error. To initiate a return, contact us before sending any goods.

Approved refunds are processed to the original Stripe payment method within 5–10 business days of us receiving and inspecting the returned part.

Refunds for cancelled orders (where no goods have been dispatched) are processed within 3–5 business days.

Shipping costs are non-refundable unless the return is due to our error (wrong part shipped, defective part).

Wholesale accounts are subject to separate delivery and payment terms agreed at the time of account approval. Net payment terms, consolidated shipments, and reserved stock programs are available to qualified accounts. Contact your dedicated sales representative for wholesale fulfillment details.

For any questions about your order status, delivery, returns, or refunds, contact us directly:

High End Machinery Parts (Trinidad & Tobago — Fulfillment & Customer Service) 17b Ramdass Trace Ext, Quarry Village, Santa Flora 730111, Trinidad and Tobago Phone: (868) 463-4448 / (868) 391-4160 Email: info@highendmachineryparts.com Hours: Mon–Fri 8:00 AM–5:00 PM · Sat 8:00 AM–1:00 PM

High End Machinery Parts LLC (Florida, USA — Merchant of Record & Procurement) Florida, USA Phone: (929) 500-9566 Email: info@highendmachineryparts.com

For payment disputes or Stripe-related queries, note that High End Machinery Parts LLC is the merchant of record for all transactions processed through this website.