Privacy Policy

This Privacy Policy applies to the website highendmachineryparts.com, operated by High End Machinery Parts, a sole trader business registered in Trinidad and Tobago, with its principal place of business at 17b Ramdass Trace Ext, Quarry Village, Santa Flora 730111, Trinidad and Tobago.

All online payments made through this website are processed by High End Machinery Parts LLC, a company registered in the State of Florida, USA, which is our designated merchant of record with Stripe, Inc. Both entities share the contact email info@highendmachineryparts.com and operate as an integrated supply operation.

We collect information you provide directly when you: • Place an order (name, email, shipping address, phone number) • Submit a contact, quote, or sourcing inquiry (name, email, phone, message) • Apply for a wholesale account (business name, contact details, business type) • Subscribe to our newsletter (email address)

We also collect information automatically when you visit our website: • IP address and approximate location • Browser type and device information • Pages visited, time on site, and referring URLs • Cookie identifiers (see the Cookies section below)

We use the information we collect to: • Process and fulfill your orders • Communicate about your order status, shipping, and returns • Respond to inquiries, quote requests, and sourcing submissions • Send newsletter updates (only if you subscribed) • Improve our website and catalog based on usage data • Maintain wholesale account records • Comply with legal and regulatory obligations

All payments on this website are processed by High End Machinery Parts LLC (Florida, USA) via Stripe, Inc. We do not store, process, or transmit your payment card data on our own servers. All card data is collected and encrypted directly by Stripe.

Stripe acts as a data processor on behalf of High End Machinery Parts LLC. Stripe's own privacy policy governs the handling of payment card information and is available at stripe.com/privacy.

When you complete a purchase, the transaction appears on your statement under High End Machinery Parts LLC or a similar Stripe merchant descriptor. Any payment disputes or chargebacks are handled through Stripe under the High End Machinery Parts LLC merchant account.

We do not sell your personal information. We share data only as necessary to operate our business:

• Stripe, Inc. — to process payments (card data handled entirely by Stripe) • Courier and delivery partners — name and address to fulfill deliveries within Trinidad and Tobago • High End Machinery Parts LLC — as our US procurement and payment processing entity; both entities operate as an integrated supply operation • Email service providers — to send order confirmations and newsletter communications • Legal and regulatory authorities — where required by law or to protect our rights

All third-party processors are contractually required to handle your data securely and only for the purposes for which it was shared.

We use cookies to make our website work properly and to understand how visitors use it. Cookies are small text files stored on your device.

We use two categories of cookies:

Essential Cookies Required for core site functionality — your shopping cart, session continuity, and checkout. These cannot be disabled without breaking the site.

Analytics Cookies Optional cookies that help us understand how visitors navigate our site (pages viewed, time on site, traffic sources). We use this data to improve our catalog and content. These cookies are only set if you consent via our cookie banner.

On your first visit, we display a cookie consent banner that lets you choose: • Accept All — enables both essential and analytics cookies • Essential Only — enables only the cookies required to operate the site

Your choice is stored in your browser and respected on future visits. You can change your preference at any time using the button in the Cookie Preferences section below.

We retain your personal data only as long as necessary: • Order records: 7 years (required for accounting and legal compliance) • Inquiry and quote submissions: 2 years • Newsletter subscribers: until you unsubscribe • Cookie consent records: 1 year from consent date

You may request deletion of your data at any time (see Your Rights below), subject to our legal retention obligations.

You have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data (subject to legal retention requirements) • Withdraw consent for analytics cookies at any time • Opt out of newsletter communications at any time

To exercise any of these rights, contact us at info@highendmachineryparts.com or call (868) 463-4448.

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Payment data is never stored on our servers — it is handled entirely by Stripe's PCI-DSS compliant infrastructure.

Despite our precautions, no data transmission over the internet can be guaranteed as completely secure. If you become aware of any security concern related to your account or order, please contact us immediately.

Our website may contain links to third-party sites (courier tracking portals, supplier sites, etc.). We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any third-party site you visit.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.

For privacy-related questions, data access requests, or concerns:

High End Machinery Parts (Trinidad & Tobago) 17b Ramdass Trace Ext, Quarry Village, Santa Flora 730111, Trinidad and Tobago Phone: (868) 463-4448 / (868) 391-4160 Email: info@highendmachineryparts.com

High End Machinery Parts LLC (Florida, USA — Merchant of Record) Florida, USA Phone: (929) 500-9566 Email: info@highendmachineryparts.com